Refund and Returns Policy

Effective Date: 16/03/2026

At Casa Grows, we grow and deliver fresh microgreens with care. Because our products are fresh, perishable food items, we do not accept returns once an order has been delivered.

That said, if there is a problem with your order, we want to make it right.

1. Returns

Due to the perishable nature of microgreens and other fresh products, Casa Grows does not accept returns of delivered products.

2. Refunds, Replacements, and Order Issues

You may be eligible for a refund, replacement, or store credit if:

• • You received the wrong item

• • Your order arrived damaged

• • Your order arrived in poor condition

• • An item was missing from your order

• • We were unable to fulfill your order

If there is an issue with your order, please contact us within 24 hours of delivery and include:

• • Your full name

• • Your order number, if available

• • A short description of the issue

• • Clear photos of the product and packaging, when applicable

Once we review the issue, Casa Grows may offer one of the following, at our discretion:

• • A full refund

• • A partial refund

• • A replacement

• • A store coupon for use on your next order

3. Situations Not Eligible for Refunds

We may not offer refunds or replacements in the following cases:

• • The issue is reported more than 24 hours after delivery

• • The product was not stored properly after delivery

• • The delivery could not be completed due to an incorrect address or unreachable recipient

• • The customer changes their mind after the order has been prepared, packed, or dispatched

• • Minor natural variations in color, size, or taste that do not affect product quality or safety

4. Order Cancellations

Orders may be cancelled only if Casa Grows has not yet started preparing, harvesting, packing, or dispatching the order.

Once an order has entered preparation or is out for delivery, it cannot be cancelled.

For custom, bulk, or wholesale orders, cancellation may not be possible once production has been scheduled or started.

5. Delivery and Product Responsibility

We ask customers to inspect their order as soon as it is delivered.

Once the order has been delivered, the customer is responsible for proper storage and handling of the product. To help maintain freshness, microgreens should be refrigerated promptly and handled according to any storage guidance provided by Casa Grows.

6. Refund Processing

If a refund is approved, it will be provided in cash at the time of delivery or using a coupon through a future order, depending on your preference.

Cash refunds will be issued directly by our delivery team, while store coupon will be delivered via email and can be applied to your next purchase with Casa Grows.

Please allow up to 15 days for approved refunds to be completed, depending on the payment method used.

7. Contact Us

If you have any issue with your order, please contact us at:

Casa Grows
Email: info@casagrows.com
Phone / WhatsApp: +212 701 567 179

8. Changes to This Policy

Casa Grows may update this Refund and Returns Policy at any time. Any updates will be posted on this page with the revised effective date.